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Tottington Medical Practice
Dr C Cornmell
Dr S Kirkham
Dr R Stokes
Dr J Watts
Dr W El-Jouzi
Dr K Whitehead
Dr S Miller
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****Telephone Triage Service - Our appointment system is changing on 17th October 2011****
If you need an appointment urgently on the same day the receptionist will ask for your name, telephone number and a brief description of the problem. Please be assured that all our staff adhere to strict terms of confidentiality.
Your name will be placed on a triage list and one of our on the day triage team will endeavour to contact you within a couple of hours. We therefore ask that you remain available for this time -if your condition deteriorates you should telephone the surgery again. The patient and the clinician can then decide together the most appropriate course of action needed.
This is a significant change and we appreciate that there will be a “settling in period”. Please bear with us as we are confident that once the system is up and running you will notice an improvement in the way appointments are handled.
Thank you for your patience.
Early morning and evening appointments The practice offer some early morning and evening appointments. The times of these surgeries will be changing from 1st July 2011, please see below. Emergencies will continue to be dealt with by the Out of Hours services during these times. You will need to use the intercom to gain access to the building when you attend one of these appointments. Prescription collection and other reception services are not available at these times.
Monday 7.15 - 8.00 and 18.30 - 19.30
Tuesday 7.15 - 8.00
Thursday 18.30 - 19.30
Car Park
Bury PCT has implemeted a car park management scheme. Patients parked on the Health Centre car park are permitted to park up to a maximum of 2 hours. The car park is for patients to use when visiting the Health Centre and Pharmacy only.
An automated book-in system is installed. This is a quick and easy way to book your self in when attending the surgery for an appointment. We are hoping that this will help make a receptionist available for other queries and to answer the telephone. A member of staff will be happy to assist if you have any difficulties.
Prescription Line We have an automated prescription line open 24 hours a day. Please follow the instructions carefully. Prescriptions ordered before 12 noon using this service will be ready for collection after 4pm the same day Monday - Friday (excluding Bank Holidays). 01204888785.
Care at the Chemist
We are one of the Practices within Bury PCT that is participating in the Care at the Chemist Scheme. The scheme allows patients to obtain medication for minor ailments directly from participating community pharmacies without the need for a consultion with a GP, or a prescription. Patients exempt from prescription charges would receive the medication free.
The scheme covers the following minor ailment conditions
Constipation, diarrhoea, dyspepsia, hay fever, athletes foot, threadworms, headlice, headache earache/temperature, vaginal thrush, oral thrush, teething/mouth ulcers, bites and stings, dry cough, chesty cough, nasal congestion, sore throat, contact/seborrhoeic dermatitis.
For further information ask at reception for a Care at the Chemist leaflet or see the posters displayed in the practice.
Carers
We are currently taking part in the Carers Health Project, which aims to identify carers and ensure that they are informed about services to which they may be entitled. If you look after anybody who is frail or has physical or mental disabilities or you have a disabled child you are a carer. It is important that you let us know, even if you do not require any help at the moment it allows us to keep you informed of any new services, which may become available.
Blood Pressure Machine We have a BP machine located in the waiting area for patients to use. Please complete a lifestyle questionnaire and follow the instructions on display to take your blood pressure, attach your reading to your questionnaire. We ask that you hand it directly to a receptionist in case any action is required.
THE APPOINTMENT SYSTEM
Would you prefer to speak to the GP rather than make an appointment to come in? If so, then please ask the receptionist to book you a telephone consultation. These are available in both the morning and the afternoon and the receptionist will tell you the approximate time the GP will ring you back . Please leave your telephone number, and remember not to leave the answerphone switched on.
Advanced Access
To achieve the Governments directive that patients should be able to access a health care professional within 48 hours routinely we have made amendments to our appointment system.
MEDICATION CHANGES.
For patients taking Omeprazole/Lansoprazole/Pantoprazole the dosage has been reduced. This is because we recognise that after several months' usage, the dose can safely be halved and your symptoms should not return.
The practice has also been made aware that efficiences in prescribing can be improved. As part of this, it has been suggested that prescriptions for Imdur 60mg should be altered to Isosorbide Mononitrate 20mg tablets 1 to be taken at night and 1 with breakfast. This will not alter the effectiveness of your medication.
If you wish to discuss either of these changes please contact the surgery and arrange for a telephone consultation with the Dr of your choice.
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© 2001-2011 Simon Child
Tottington Medical Practice
16 Market Street, Tottington, Bury, Lancashire, BL8 4AD
Tel 01204 88 5106