As a practice what we expect from you as a patient:

That you adhere to practice policy regarding the making and keeping of appointments.

That you are on time for your appointment.

That if circumstances prevent you attending for your appointment, you notify the recption office as soon as possible.

GP's and staff are treated with respect (Peel GP's operate a *Zero Tolerance Policy regarding violent or abusive behaviour).

You advise the receptionist of any change of address/telephone numbers.

You work in partnership with your GP/practice nurse/health care professional to achieve the best possible use of the services provided by the surgery.

*Peel GP's is an NHS Zero Tolerance Zone. The Government is detremined to ensure that staff who spend their lives caring for others are not rewarded with intimidation and violence.

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As a patient with the practice what you should expect from us:

Your right to privacy and that the strict rules on confidentiality surrounding your medical and personal details be maintained at all times.

To be dealt with in a respectful and efficient manner at all times.

To have, within a reasonable timescale, a full and clear explanation (by a clinician in the practice) on matters concerning your health and your medical treatment if you so request.

To have access to your medical records as defined by current legislation under the Data Protection Act 1998.

To be notified of changes concerning the day to day functioning of the practice by the practice leaflet and/or newsletter.

All health care professionals who are directly involved with your medical care have undergone appropriate/relevant training and updating and hold the statutory qualifications.

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Peel GP's have a complaints procedure.

Please contact Miss P Casey, Practice Manager by post at the above address.