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News	PEEL GPs
Dr P A Jackson Dr J C Jackson Dr P M Cleary Dr A C Haslam Dr J A Harbottle Dr S A Chacko Sister Josephine Rowlands Sister Susan Iannaccone Search this Site		We shall use this page to post any health news or items about the practice ____________________________________________________________ ‘Helping You to Avoid the Queue’ A touch screen system will be available to enable you to check-in for appointments. Answer a few simple questions, which will include your date of birth, follow the on-screen prompts, then take a seat. The Receptionist will call your name when it is your turn.  Quick and Easy to use  Your personal details are secure  No one else will be able to access your appointment details  Medical information is not displayed  You can check-in for appointments with:- GPs Practice Nurses  Languages supported for easier use ____________________________________________________________ EVENING SURGERY We are able to offer 1 evening surgery per week per practice and runs from 6:30pm to 8:30pm. There will be 1 doctor from each practice. Please speak to a receptionist for further details and booking ____________________________________________________________ IMPROVING PRACTICE QUESTIONAIRE 2008-2009 Thank you for taking part in our practice surveys which ran during October and November. We would like to share our results in the two most common areas where we received below average scores. We asked you to rate the ‘comfort level of waiting room’. You gave us an overall score of 34%. Peel GPs will be relocating to the new Bury NHS Townside Field Primary Care Centre. We will be located on the corner of Angouleme Way and Knowsley Street. As you enter the building, you will be welcomed and directed by a member of our staff to enter the lift which will take you to our location on the 1st Floor. Building work is progressing and on schedule for November 2009 completion. We expect to move in to our new building in January 2010. We asked you to rate the ‘ease of contacting the practice on the telephone’. You gave us an overall score of 38%. We are looking at ways to improve our telephone service to you. When we open at 8:30 a.m., the telephone lines are very busy for patients making appointments. During this busy period, we have 5 receptionists answering your calls. The telephones are answered by staff from 8:30 a.m. to 6:00 p.m. From 12:45 p.m. until 2:00 p.m. the telephones are answered and this time is for Emergencies only. The prescription line is very busy during the opening hours and even though you receive the engaged tone, staff are answering calls. Doctors and staff will be encouraging you to order prescriptions via our website. In the coming year we will be introducing batch prescription ordering. For more information please contact the surgery. We would prefer that you order your prescriptions via our website, www.peelgps.nhs.uk You can order 24 hours a day, 7 days a week, 365 days a year. We receive your request via email and these are printed out several times during the working day. The first batch of emails are printed out at 8:20 a.m. every working day We offer the same service, e.g., your prescription will be ready for collection after 3:00 p.m. the following working day. If you order your prescription no later than 10:00 a.m. we aim to have your prescription ready for collection after 3:00 p.m. that same day. We value your comments, which enable us to improve our service. Thank You ____________________________________________________________ TELEPHONE CONSULTATIONS We are able to offer telephone consultations with your GP, where appropriate. Please speak to a receptionist for details ____________________________________________________________ STAFF TRAINING The surgery will be closed on the 1st Friday of the month between 1:00pm and 3:00pm for staff training. During this time there will be a Doctor on call for emergencies who can be accessed by telephoning the surgery. The reception area will be closed You should telephone 999 for an ambulance for EMERGENCIES such as loss of consciousness, severe chest pain, serious accidents or serious loss of blood ____________________________________________________________ MISSED APPOINTMENTS We would like to take this opportunity to stress the importance of attending your appointments. If for any reason you are unable to attend we would appreciate 24 hours notice so the appointment can be used by someone else Number of people who did not attend Doctors appointments for the month of *FEBRUARY* is: 122 THIS IS THE EQUIVALENT OF 20.3 HOURS Number of people who did not attend Nurse appointments for the same month: 68 THIS IS THE EQUIVALENT OF 11.3 HOURS ____________________________________________________________

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