complaints
Park View Medical Centre
Dr Farnum
Dr Fitton
Dr Blockley
Sr Boucher
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Complaints
We endeavour to provide a high standard of care within the practice, if for any reason you are unsatisifed with your care then please complain in the first instance to Mrs M Jaffa. Practice Co-Ordinator
All complaints should be in writing. If this should you cause you a problem we are happy to help you.
Acknowledgement of receipt of the written complaint will be made within three days, either via the telephone or by letter. If possible we will outline the planned investigation within the practice.A meeting will be arranged between the Practice and the complainant in order to try to resolve the situation.
At no time will the fact that a complaint has been made, be allowed to affect the clinical care of the patient.
Patient Advice and Laison Service (PALS)
If you wish to raise a concern about any aspect of your care and do not wish to make a formal complaint you should contact the Primary Care Trust's Patients Advice and Liaison Service (PALS).
Newton House,
Newton Silk Mill,
Holyoak Steet
Manchester
M40 1HA
Telephone Number 0161 219 9451
E-mail Pals@manchester.nhs.uk
The PALS complaints Officer is Mark Carroll
www.GPUK.net
© 2001-2011 Simon Child
Park View Medical Centre
66 Delaunays Road, Crumpsall, Manchester, M8 4RF
Tel 0161 795 5667