complaints
Park View Medical Centre
Dr Farnum
Dr Fitton
Dr Blockley
Sr Boucher
Complaints
We endeavour to provide a high standard of care within the practice, if for any reason you are unsatisifed with your care then please complain in the first instance to Mrs M Jaffa. Practice Co-Ordinator
All complaints should be in writing. If this should you cause you a problem we are happy to help you.
Acknowledgement of receipt of the complaint will be made within one week and if possible this letter will contain an outline of the planned investigation within the practice.
Within 4 weeks a meeting will be arranged between the practice and the complainant in order to try to resolve the the situation.
If you remain disatisfied with the repsonse to your complaint you have the right to ask the Healthcare Commission to review your case.
This should be done within 2 months of receipt of this letter.
You can contact the Commission on 0207 448 9200 or write to them at
Healthcare Commission
Complaints Team
Peter House
Oxford Street
Manchester
M1 5AN
or you may visit their web site at Healthcare Commission . for further information.
If, due to exceptional circumstances, time scales cannot be met, the complainant will be informed in writing of the reasons,
At no time will the fact that a complaint has been made, be allowed to affect the clinical care of the patient.
Patient Advice and Laison Service (PALS)
If you wish to raise a concern about any aspect of your care and do not wish to make a formal complaint you should contact the Primary Care Trust's Patients Advice and Liaison Service (PALS).
Sue Curzon Senior PALS and Complaints Officer
Newton House,
Newton Silk Mill,
Holyoak Steet
Manchester
M40 1HA
Telephone Number 0161 219 9495
The PALS complaints Officer is Mark Carroll
www.GPUK.net
© 2001-2007 Simon Child
Park View Medical Centre
66 Delaunays Road, Crumpsall, Manchester, M8 4RF
Tel 0161 795 5667